Terms and Conditions

TERMS & CONDITIONS - TOURS

IMPORTANT INFORMATION

Accurate passenger weights must be provided at the time of booking.

Maximum passenger weight allowed is 130kg. All passengers and bags will be weighed prior to departure for safety and operational reasons. If the aircraft payload is exceeded on the day, we reserve the right to deny travel to passengers whose weight information provided at the time of booking is inaccurate by +5kgs or more, in which case no refund will be provided.

A valid Australian Seniors card or Pensioner card for your country of residence must be presented at time of booking to receive the Senior rate. Senior rates apply on selected tours.

Mitchell Falls Hike and Heli Tours: The hike has a Class 5 rating and requires a high level of fitness. The trail is mainly in the direct sun with minimal shade. Parts of the trail involve climbing over rocks, uneven ground and a water crossing. We allow 2 hours to complete the 4km hike. A waiver form will need to be signed on the morning of tour by all passengers prior to departing. If you have concerns regarding your hiking ability our Mitchell Falls Coastal Adventure is a good alternative.

BOOKING POLICY
Full payment is required in order to confirm all bookings. Visa or Mastercard are accepted credit cards, AMEX is not accepted.
Minimum passenger numbers may apply to tours.
Infants are classified as 0 to 2 years of age and may be carried free of charge on the lap of a parent.
Children are defined as being from 3 to 12 years of age.

CANCELLATION & RESCHEDULING POLICY
A strict cancellation (this includes rescheduling) policy applies to all tours.
Less than 48 hours’ notice prior to departure – NON REFUNDABLE.
Full refund provided for any cancellations before 48 hours of tour departure time and flexible reschedule available.
Kimberley Air Tours recommend all passengers take out travel insurance.
Kimberley Air Tours reserves the right to cancel or alter any tours in the interests of safety and comfort, or due to unforeseen circumstances.

OTHER
Island/beach location may vary due to weather conditions.
Flights may depart from land or water depending on operational requirements.
Depending on the time of year, waterfalls may not be flowing.
No swimming is allowed on Bungle Bungle & Lake Argyle Island Experience tour.
Aircraft may be substituted as required.
Dietary requirements will be catered for if advised at time of booking.
Tour duration times are approximate and may vary due to aircraft type and additional departure points.
Prices are valid from 1st April 2024 to 31st March 2025.

TERMS & CONDITIONS - CHARTER

BOOKING POLICY
Full payment is required 2 weeks prior to departure date. Passenger names and weights must be provided at time of booking. All passengers will be weighed prior to departure. Kimberley Air Tours cannot be held responsible for missed connecting flights, we recommend all passengers take out travel insurance. Kimberley Air Tours reserves the right to alter or amend times and prices due to tide heights and times, weather and unforeseen circumstances. Baggage weight is to be provided at the time of booking. Bags will also be weighed prior to departure.

CANCELLATION
A strict cancelation policy applies to all flights. Less than 48hrs – NON REFUNDABLE. Full refund provided for any cancellations before 48hrs of flight departure. Kimberley Air Tours reserves the right to cancel or alter or amend times and prices due to tide heights and times, in the interest of safety and comfort or due to weather or any other unforeseen circumstances.

OTHER
Payload available may vary due to weather and fuel requirements. Flights may depart or land on water dependent on operational requirements. Aircraft may be substituted as required. Kimberley Air Tours and the Pilot on the day will advise the latest departure time to return back to Broome or Kununurra. Pilot accommodation and Meal surcharge will apply to charters that are required to overnight.

FREIGHT
Any dangerous goods that are due to be taken on the flight need to be declared at least 48hrs prior to departure and may incur a handling fee. Extra restrictions may apply. Kimberley Air Tours reserves the right to refuse carriage of goods that could cause harm or damage to passengers, pilots or aircraft. Freight consignments will be accepted up to 48hrs before the scheduled departure. Kimberley Air Tours holds no responsibility for the loss or damage of freight. If posted freight does not arrive in time for the charter, it is the responsibility of the client to collect or forward on the freight.

Urgent changes and requests within 48 hours prior to departure must be called through to our office on 08 9168 2653.

KIMBERLEY AIR PTY LTD TRADING AS KIMBERLEY AIR TOURS